Below you will find the terms and conditions that govern your use of the eStores platform and all legal effects resulting from your use of the eStores platform services on the web. Any person’s use of the eStores platform, whether a consumer, merchant or otherwise, constitutes his or her approval and acceptance, while in full legal, regulatory and legal capacity, of all the articles, terms and conditions contained in this agreement, which confirms your commitment to its systems and what is stated therein. We note that the eStores platform may be (a website, a mobile application, or an electronic platform) and this agreement is considered valid and effective once you agree to it and start registering on the eStores platform in accordance with Articles Five and Ten of the Saudi Electronic Transactions System.

Article 1 - Introduction and Definitions:

The above preamble constitutes an integral part of this agreement. Below you will find the meanings and definitions of the key terms used in this Agreement:

(eStores Platform) This term refers to the e-Store IT Company, and this definition includes all forms of the e-Store IT Company on the Internet, whether it is an electronic application or a website on the World Wide Web.

(Merchant) This term means every merchant who registers on the eStores Platform to create his electronic store, whether a natural or legal person, and this definition includes all aspects of the store as long as he practices his trade through the eStores Platform, including the merchant’s electronic website.

(Store) This term means the store used by the merchant on the eStores electronic platform.

(Consumer) This term means every consumer who purchases the product or service from the merchant, through the merchant’s electronic store that he created through the eStores Platform.

(Agreement) This term refers to the rules, terms and conditions for using the eStores Platform Electronic, i.e. all the terms and conditions contained in this agreement, which govern and regulate the relationship between the parties to this agreement.

(Service Provider) This term means the services provided by the eStores platform to merchants through third parties, and providing services simply means providing the link between the merchant and the service provider, as the eStores platform does not have authority or relationship with the agreement concluded between the merchant and the service provider.

Article 2 - Legal Capacity of the Merchant:

The merchant acknowledges that he has full legal capacity recognized by Sharia and the system, and that he is not less than eighteen years old, according to the laws and regulations in force in the Kingdom of Saudi Arabia, and that he has sufficient knowledge to establish and manage his electronic store through the eStores platform.

As an exception to what is stated in paragraph 1 (1) of Article 2 (2), the merchant may practice trade if he is under the age of majority recognized in the Kingdom of Saudi Arabia (eighteen years), where he is obligated to provide evidence of his guardian’s approval to establish the electronic store, such as a deed The state, and a statement of consent signed by his legal guardian if necessary.

The merchant acknowledges that he has full capacity and does not suffer from any of the symptoms of capacity.

In the event that the merchant is registered as an institution, company or any other legal form, this institution, company or registered legal form must have the legal capacity necessary to conduct business through the eStores electronic platform.

The merchant agrees that in the event of a violation of this article "Legal Capacity of the Merchant", he will bear the consequences arising from this violation before consumers, users or third parties, as the eStores platform has no relation to the merchant's dealings with consumers or third parties from a legal or regulatory perspective, and the eStores platform has the right to hold the merchant accountable in accordance with the provisions of contractual liability, and is obligated to compensate him for the damages that may result from this violation, and affect the reputation of the eStores platform before other merchants, consumers, users or third parties Third.

Article 3 - Nature of the eStores Platform Obligation:

The eStores Platform's mission is to provide electronic support tools by creating the store, as the eStores Platform's obligation under this agreement is limited to creating the merchant's electronic store on the eStores Platform and placing the store in front of users.

The eStores Platform may provide other services to the merchant or store such as marketing support services or guidance and direction services, in addition to online electronic payment gateways, and all eStores Platform services are subject to the terms and conditions contained in this User Agreement.

The eStores Platform is not obligated to complete the sale of products or services between the consumer and the store, as its obligation to provide eStores Platform e-store creation services ends, and this does not affect other services that the eStores Platform continues to provide such as guidance, direction, technical support, marketing and methods Payment.

The eStores platform may temporarily provide some free services to some stores, such as allowing the merchant to modify and change the appearance, shape or colors of the store based on his desire. These services are provided by the eStores platform management for free and are subject to specific restrictions. If the merchant desires additional services, he must contact the eStores platform technical support to inquire about the offers and fees for additional packages and services.

All transactions that take place between the merchant and the consumer are not related to the eStores platform person, and the eStores platform does not bear any responsibility for them, as this transaction is an independent contractual relationship subject to the agreement concluded between the merchant and the consumer. Accordingly, if the consumer fails to pay for the service or product provided byThe merchant, the eStores platform has nothing to do with these violations.

All transactions that take place between the merchant and service providers (third-party services) that the eStores platform provides a link with or offers their services for the benefit of the merchant and the consumer have nothing to do with the eStores platform, as this transaction is a contractual relationship independent of the eStores platform and is subject to the agreement concluded between the merchant and the service provider. Accordingly, if one of the parties fails or refuses to implement its agreed-upon obligations or does not implement them in the required manner, the eStores platform is not responsible for the consequences of these actions. The eStores platform does not bear any responsibility for any violations that occur or are committed between the merchant and the service provider.

You know that the eStores platform is an electronic technical platform on the Internet that allows the merchant who agrees to this agreement to create his electronic store and practice his activity through the store, and its mission ends at this point. The eStores platform is not responsible for violations committed by the merchant in his store in violation of the provisions of this agreement, and the eStores platform has no relationship with the transactions that take place between the merchant and the consumer.

Article 4 - Controls for creating an electronic store:

Any person who has the legal capacity recognized by Sharia and the system may create his store in accordance with the rules and provisions contained in the User Agreement, especially "Article One - Legal Capacity of the Merchant".

The store created in accordance with the agreement to use the eStores platform must not violate the laws and regulations in the Kingdom of Saudi Arabia, and the merchant is obligated to clarify the type of commercial activity he practices through the store, and what services or products he provides or sells, and the eStores platform disclaims any responsibility for the store's violation of the provisions of the Saudi system in the Kingdom of Saudi Arabia and public morals, and the eStores platform always has the right to refuse to register any electronic store that does not comply with the laws and regulations in force in The Kingdom of Saudi Arabia or the provisions of this agreement, and accordingly, the merchant acknowledges, in accordance with the provisions of the agreement, that his store does not violate the public order in the Kingdom of Saudi Arabia or Islamic morals.

The store created through the eStores platform must not be in violation of the rules and provisions of this User Agreement, and the merchant acknowledges that the store that focuses on dealing in the store does not violate this agreement or violate the laws and regulations in force in the Kingdom of Saudi Arabia.

No person has the right to use the eStores platform if his membership has been canceled by the eStores platform or by judicial orders or rulings.

In the event that any user registers as an institution, company, charitable association or legal entity, the institution, company or registered entity is bound by all the rules and provisions mentioned in the eStores platform user agreement.

All stores and merchants must comply with all applicable laws regulating e-commerce, as well as comply with the Information Crimes Law and the regulations of the Ministry of Trade and Investment, Electronic Transactions System and E-Commerce System.

The merchant acknowledges that he has verified, before registering on the eStores platform, the availability of all procedures and requirements required by the official authorities in the Kingdom of Saudi Arabia, and that he has fulfilled all these procedures and requirements to practice his activity in the store.

All stores wishing to register on the eStores platform and practice e-commerce activity must issue: a commercial register or a self-employment document, or register on the Maroof platform.

In the event that the merchant submits an application to join and establish the store as an individual merchant (a natural person), he is also obligated to verify and submit the requirements required by the official authorities according to the nature of the individual merchant's activity, as the individual merchant acknowledges that he is committed to these requirements and is obligated to submit and prepare them, and the individual merchant is also obligated to provide his national identity number and other necessary information and documents requested by the eStores platform.

In the event that the merchant submits an application to join, register and establish the store as a commercial establishment Or a company, charitable organization or legal entity, the eStores platform must provide all supporting information and documents, such as the commercial register and any other documents for the store requested by the eStores platform to register and prove the legal identity of the store.

The store and the merchant must comply with the registration obligations specified in "Article Five - Accounts and Registration Obligations", and all the rules and provisions of the User Agreement.

Article Five - Accounts and Registration Obligations:

Once you apply to join the eStores platform membership or request to create an online store, you are obligated to disclose specific information and choose a username and a secret password to use when accessing the eStores platform services. After activating your account, you will become a user of the eStores platform services, and you have agreed to:

You are responsible for maintaining the confidentiality of your account information and password, and you agree to notify the eStores platform immediately of any unauthorized use of your account information on the eStores platform or any other breach of your confidential information.

The eStores platform shall in no event be liable for any loss you may incur, whether directly or indirectly, materially or morally, as a result of disclosing your username or login information, or in the event of misuse of the store.

You are obligated to use your online store yourself, as you bear full responsibility for it, and if someone else uses it, this means that you have authorized him to use the store in your name and on your behalf, unless you notifyManaging the basket platform otherwise.

When using the eStores platform, you are obligated to use it with all seriousness and credibility, and to comply with the rules and provisions of the User Agreement and to adhere to the legal and regulatory controls in force in the Kingdom of Saudi Arabia, and you are obligated to compensate the eStores platform for any direct or indirect losses that the eStores platform may incur as a result of any improper, illegal, unreal or unauthorized use of your account by you or by any other person who obtained the keys to access your account on the platform, whether to perform services using the username and password or as a result of your negligence in maintaining the confidentiality of the username and password, whether with or without your consent.

You are obligated to disclose correct, correct, up-to-date, complete and legal information about yourself as required during registration on the eStores platform and you are obligated to update your data in the event that it changes in reality or in the event of a need to do so.

Do not include in the username any of your contact details such as email addresses, phone numbers or any personal details, or any phrase indicating a personal relationship Or commercial between you and the eStores platform or its employees or owners.

Not to put any references in your store to any direct or indirect relationship between the store and the eStores platform or its management or owners or employees, as the eStores platform has nothing to do with what you do in your store and is not responsible for the activity of your store.

The eStores platform is committed to dealing with your personal information and contact addresses with complete confidentiality in accordance with the provisions of the privacy policy and confidentiality of information in effect on the eStores platform.

You will be obligated to always keep the registration data updated to be correct, correct, up-to-date, complete and legal, and if you disclose incorrect, incorrect, out-of-date, incomplete, illegal or information that violates what is stated in the User Agreement, the eStores platform has the right to suspend, freeze or cancel your membership or store and your account on the platform, without prejudice to the rights of the eStores platform and its legitimate legal means to restore its rights and protect the rest of Users.

The eStores platform has the right at any time to conduct any investigations it deems necessary, whether directly or through a third party, and to request the disclosure of any additional information or documents of any size to prove your identity or ownership of your funds or account.

In the event of non-compliance with any of the above, the eStores platform management has the right to suspend or cancel your store or membership or ban you from accessing the eStores platform services again. It also reserves the right to cancel any unconfirmed and unreliable accounts or transactions or accounts that are inactive for a long period.

Article Six - Electronic Communications and Official Means of Communication:

The merchant agrees to the eStores platform to communicate via email, or through the eStores platform management to broadcast general messages that will be sent to all users or to specific users when accessing their accounts within the eStores platform. The merchant also agrees on the eStores platform that all agreements, announcements, statements and other communications provided to him electronically replace their written counterparts, and are a self-contained argument, to meet legal requirements.

The eStores platform will, during the period of your membership and trading with the platform, send promotional emails to inform you of any changes, procedures or new advertising activities that may be added to the eStores platform.

Article 7 - Amendments to the User Agreement and Fees:

You acknowledge and agree that the eStores platform will notify you of any amendment to this agreement, accordingly your obligations will be doubled or your rights will be reduced according to any amendments to this user agreement.

You agree that the eStores platform has full authority and without any legal liability to make any fundamental or subsidiary amendments to this agreement, and users will be notified of this amendment by any available technical means, which may be via email or by broadcasting a general message to all users and providing eStores platform technical means to show the store's acceptance of this amendment, and this acceptance shall be legal and binding on the store to the terms of the agreement, including the amendments.

In the event of objection to any amendment to the User Agreement, this may be an obstacle to accessing the store, to benefit from the services of the eStores platform, this agreement and any amendment thereto must be approved, and therefore in the event of non-acceptance of the amendment, the eStores platform hopes that you will stop using its services, as your mere access to your account on the eStores platform or your use of the eStores platform constitutes acceptance of the amendments and full and complete consent to ignorance, and the eStores platform is happy to answer your inquiries regarding this agreement and receive any suggestions that the store deems.

All fees are calculated in Saudi riyals, and the merchant must pay all fees due on the platform in addition to any other expenses added by the eStores platform, provided that payment is made by the approved means specified available through the platform eStores.

Not all eStores packages and offers are free for merchants or stores as some of these packages and offers are subject to varying fees.

eStores may charge merchants or stores fees based on the offers or packages they join or the policies they use.

eStores reserves the right to add, increase, reduce or deduct any fees or expenses under the terms and conditions of the User Agreement, from any of the users, regardless of the reason for their registration.

Article 8 - Payment Services and Payment Services for Stores on the eStores Platform:

eStores Platform, through its partners, provides the payment system on the eStores Platformes, and can be done entirely online through the payment options available on the eStores platform or through any payment method provided by the eStores platform from time to time.

The eStores platform has nothing to do with the cash on delivery method, as this method is subject to the relationship between the consumer, the merchant and the service provider.

The eStores platform may at any time and in any case stipulate that payments be made directly between the merchant and the consumer, through their own bank accounts, and therefore the eStores platform has nothing to do with that.

The eStores platform’s provision of the electronic payment service through the platform aims to facilitate and preserve the rights of merchants and stores.

The merchant is obligated to determine the price of the service or commodity that he offers in his store according to the recognized market value, and the eStores platform has nothing to do with the misestimation of the cost of products or services offered in stores on the eStores platform. The merchant is obligated to provide invoices, receipts and receipts for all amounts and profits arising in his store, and is obligated to show the type, quantities, description and value of the goods or service in all these invoices. Accordingly, the merchant is obligated to provide the required accounting specifications in his online store, in implementation of the provisions of this agreement, and for the legal, economic and commercial interests of merchants in this organization, and in the event that the merchant violates the provisions of this clause, he shall be considered responsible for any damages that may arise as a result of this violation.

The eStores platform has the right to prevent the completion of any payment procedures that violate the rules and provisions of the User Agreement, or to cancel any purchase or sale order as a result of a technical or technical error in the platform that led to a difference in the prices displayed on the platform from the market value of the product, including a loss for the eStores platform, and the eStores platform does not bear any responsibility for those amounts.

The eStores platform management has the right to cancel, modify or change any of the payment methods it provides on the eStores platform.

Article 9 - Your personal information and transaction details information:

You have no objection to the eStores platform granting An unlimited, worldwide, perpetual, irrevocable, royalty-free right and license to use the personal information or materials that you have provided or that have been made available to the platform or that have been advertised on the platform by joining it or creating your store, through the forms designated for communication and registration, or through any email or any of the communication channels available on the platform. In order to achieve any of the interests that the platform deems.

You alone are responsible for the information you provide or publish, and the role of the eStores platform is limited to allowing you to display this information through the eStores platform and through its advertising channels.

The confidentiality of store and merchant information is subject to the rules of the "Privacy and Confidentiality Policy" of the eStores platform.

Article 10 - The merchant's commitment to comply with the laws and regulations in the Kingdom of Saudi Arabia:

The merchant is committed to complying with all applicable laws and regulations within the Kingdom of Saudi Arabia regarding his products and/or during his use of the eStores platform, as well as the applicable laws, terms and conditions governing the use of cyberspace, the User Agreement, and the Privacy and Confidentiality Policy applicable to the eStores platform.

In the event that any merchant violates what is stated in Article 10, he acknowledges the right of the platform eStores may take any of the following actions, including but not limited to: warning, stopping the service and closing the store, returning any amounts due in electronic payments to consumers.

Article 11 - Rights:

All content on the eStores platform, whether electronic or otherwise, written or unwritten, including but not limited to: written and unwritten texts - graphic designs - technical ideas - logos - presentations - button icons - symbols - audio clips - collected data and electronic programs, is the property of the eStores platform and the eStores platform reserves all its rights, and no one has the right to use it in any way, whether directly or indirectly or through a third party.

The eStores platform management indicates that it will take the necessary measures to exceed and violate any of the platform's intellectual property rights or rights eStores.

The eStores platform does not bear any responsibility in the event of infringement of the intellectual property rights of merchants who are members of the platform or stores registered with it.

Article Twelve - Intellectual Property:

The eStores platform management respects the intellectual property rights of merchants that they have built through their stores, whether they are owned by them before or after the establishment of the store.

The merchant respects the intellectual property rights of the eStores platform, including the eStores platform itself, and the words, logos and other symbols of the eStores platform or displayed on the eStores platform, as the eStores platform, and all rights of the eStores platform, are protected by intellectual property rights and trademark laws. It is the exclusive property of the eStores platform, and no one has the right to violate it or use it in any way without permission from the eStores platform management.

Article Thirteen - Consumer:

While completing purchases, the consumer must provide the eStores platform with the following information, including but not limited to: Name - Email - Phone.

The technical systems of the basket store platform keep consumer data to facilitate their access to the platform and complete the purchases they wish.

In order for the eStores platform to protect the rights of consumers, although the consumer is not a party to this agreement, and to achieve one of the most important goals of the eStores platform in providing high-quality service to everyone, and ensuring that consumers receive all their purchases correctly, the eStores platform clarifies the following:

In the event that the consumer purchases goods using one of the payment methods available on the eStores platform, and does not receive his goods or receives goods that differ from the specifications mentioned on the store page, the consumer has the right to inform the eStores platform, and the eStores platform has the right to take what it deems appropriate regarding the store that violated the rules of this agreement, in accordance with the rules of this agreement. However, the eStores platform does not bear any legal or legitimate responsibility for this breach by the merchant towards the consumer, as it is not a party to the relationship between the consumer and the merchant, but does so for reasons of improving the quality of the eStores platform and the merchants on the platform.

The consumer may review his purchases before receiving them to ensure their safety and conformity with what was purchased, as the eStores platform is not responsible for the relationship between the consumer and the merchant.

The eStores platform is not obligated in any way, according to this article and this clause, to take any response to the consumer's complaint. Rather, the platform's response to the consumer's complaint is subject to the sole desire of the eStores platform and according to what the platform deems appropriate, in accordance with the rules of this agreement. In order to preserve its commercial and economic interests and reputation, the eStores platform may take some measures against stores that deliberately cheat, mislead or deceive the consumer, such as: freezing the store’s membership, warning the store not to repeat this matter, or obligating the store to compensate the consumer, based on the eStores platform’s desire to preserve and protect the rights of all its users and registrants.

Article Fourteen - eStores platform’s responsibility:

The eStores platform shall not in any way bear any responsibility for any unsatisfactory or delayed performance by stores, shipping companies, electronic payment gateways or banks, or consumers’ failure to pay, or any losses, malfunctions or delays due to the unavailability of goods or late delivery, or poor quality of service provided by stores.

The eStores platform shall not bear any claims resulting from errors or omissions, whether they are caused directly or indirectly, incidentally or by a third party. Third.

The eStores platform does not bear any responsibilities or claims resulting from financial losses, defamation, defamation or any damages resulting from misuse, misuse or inability to use the eStores platform, and the eStores platform does not bear any responsibilities or claims in such cases.

The eStores platform, its employees or owners do not bear any responsibility for any claim, dispute, costs, damages or any liability or any direct or indirect loss to any party resulting from any action taken by the platform user.

The eStores platform, its employees, owners or representatives do not bear any responsibility for any sound, legitimate and authorized product according to the laws and regulations in the Kingdom of Saudi Arabia and is used for illegal and irregular purposes, and no person or entity has the right to refer to the eStores platform with any claim, claim or compensation in relation to the aforementioned misuse, as all products or services provided on the platform eStores online are provided by merchants and their stores.

The eStores platform, its employees, owners or representatives do not bear any responsibility for any illegal or unlawful activity carried out by the store, or any activity that violates the laws and instructions in force in the Kingdom of Saudi Arabia, as the responsibility of the eStores platform is limited only to providing and offering electronic support tools represented in creating the electronic store and subsequent support services.

The eStores platform management warns all merchants that if they notice any suspicious activities being planned, implemented or have taken place on the eStores platform, they will report these activities to the competent authorities. It does not bear any responsibility for these violations that occur without the knowledge or notice of the eStores platform.

Article Fifteen - Confidentiality of Information:

The eStores platform informs users that the Internet is not a secure medium, and the confidentiality of personal information cannot be guaranteed 100% in cyberspace.

The eStores platform adopts high-quality standards (physical, organizational and technical) to protect users and consumers and prevent unauthorized access to and preservation of users' personal information or their stores.

The eStores platform has no control over the actions of any third party, or third parties, such as other web pages linked to the platform or third parties claiming to represent you and others.

You know and agree that the eStores platform may use the information you provide to it, for the purpose of providing services to you on the eStores platform, sending marketing messages to you, and that The eStores platform privacy policy governs the collection, processing, use and transfer of your personal information, and the rules of information confidentiality are subject to the "Privacy and Information Confidentiality Policy - https://estores.app/site/privacy/" of the eStores platform.

Article Sixteen - Replacement, Return and Renewal Policy:

The validity period of the user's purchased accounts and branches is the same as the validity period of the subscription. When purchasing a user account or branch, the cost of the account will be calculated based on the remaining period of the package subscription.

Article Seventeen - Cancellation of Membership or Store:

The eStores platform may, in accordance with the User Agreement and in accordance with the laws and regulations in force in the Kingdom of Saudi Arabia, temporarily or permanently suspend the store, withdraw and cancel the merchant's membership, or restrict the merchants' ability to access the eStores platform services, in the event of:

Breach of the rules and provisions of the User Agreement.

If the eStores platform is unable to verify any of the information provided by the user to it.

If eStores determines that the user's activities are illegal or may cause legal inconvenience or violation to other eStores users or to the eStores platform.

The eStores platform may resort "at its discretion" to reactivate suspended users, as a user whose activity has been permanently suspended or whose membership has been cancelled may not be able to register or recover his account on the eStores platform or use the platform in any way, until he is allowed to be reactivated. However, if the user violates this agreement, the eStores platform reserves the right to recover or claim any amounts due to the eStores platform by the user and any losses or damages caused by the merchant to the eStores platform, and the eStores platform reserves the right to take legal action or resort to the judicial authorities in the Kingdom of Saudi Arabia against the user as it deems appropriate.

The eStores platform does not waive its right to take appropriate action regarding any violation of the rules and provisions of the User Agreement and other acts similar to the violation, and the eStores platform is not obligated to take any action against any violation of the User Agreement, but this matter is subject to the discretion of the eStores platform management and its legal department.

Article Eighteen - Request to close the store:

The merchant has the right to submit a request to close his store registered in the eStores platform database, and when submitting the request, he must submit some documents, including but not limited to: The closure request signed by the legal representative of the store And approval from the official authorities.

The eStores platform reserves the right to accept or reject the closure request, and to claim any rights or financial dues owed by the store.

Article Nineteen - Payment, Selling and Purchasing Operations:

The merchant is committed to managing his store well, in a way that preserves the consumer and does not create a dispute between him and the consumer.

The merchant is committed to managing the payment, selling and purchasing operations that take place in his store through the payment methods specified in this agreement.

eStores reserves the right to reject or cancel purchases whether or not payment has been made, and will notify the user within five days by any of the communication methods available to the eStores platform.

The eStores platform notes that it has nothing to do with any dispute that may arise between the consumer and the merchant, and the eStores platform has nothing to do with eStores for any failure by the consumer towards the store, whether by failure to pay or otherwise.

The merchant agrees and acknowledges that he will not make fictitious or manipulative purchases on the eStores platform, and will not use a fictitious name or any fictitious personal information, or use a credit card that does not belong to him without permission to purchase, as the eStores platform has the right to take appropriate legal action against all those who carry out fraudulent operations of this type.

All merchants and all stores acknowledge their full knowledge that the management of the eStores platform in transferring funds for their commercial activities within the eStores platform is subject to the authority and powers of the Monetary Agency in the Kingdom of Saudi Arabia, and as a result, the eStores platform warns all stores and merchants that they may be delayed in transferring some funds due to the restrictions of the Monetary Agency, the Ministry of Commerce and Investment, and the e-commerce systems imposed on electronic purchase and sale operations.

The eStores platform reserves the right to impose any fees on merchants or stores as a result of their operations within eStores platform, and fees may be, but are not limited to: government agency fees, bank fees, administrative fees or any other fees required by the eStores platform as a result of the merchant or store’s activity.

Article Twenty - Prohibited Contents and Products:

As a merchant on the eStores platform, you are obligated not to allow advertising or publishing through your store any content that violates the privacy and confidentiality policy or the rules and provisions contained in this User Agreement.

The eStores platform strictly prohibits the sale of the following products and services, including but not limited to: Any product/service that contains gambling, lucky boxes or random product, any product/service that may lead to any physical or psychological harm in any way, any pirated content or subscriptions and everything that violates intellectual property rights and copyrights, any sexual or pornographic product/service or calls for it.

Article Twenty-One - Information Crimes System Saudi:

Merchants are committed not to violate any of the provisions of the Saudi Information Crimes Law, and in the event of a violation of the provisions of the Saudi Information Crimes Law, this is subject to their sole responsibility and management, and the eStores platform does not bear any responsibility as a result of the store’s violation of the applicable regulations, as the merchant is responsible for his entire store and is responsible for his dealings with consumers, and the eStores platform always has the right to take what it deems appropriate regarding any store or merchant who violates the provisions of the Saudi Information Crimes Law, whether by reporting to the official authorities or simply closing the electronic store or canceling the merchant’s membership in the platform.

Article Twenty-Two - Restricting Access or Membership:

Without prejudice to the rights of other merchants, eSto may suspendres or cancel the merchant’s membership or restrict the merchant’s access to the platform services at any time without notice and for any reason, without specifying.

Article Twenty-Three - Warranty:

The eStores platform does not guarantee the repair of faults nor does it guarantee that the products offered by merchants are free from any other defects. Rather, the store or merchant guarantees this in the event that the warranty and its duration are mentioned in the product description, and the merchant must adhere to good quality in his online store.

Article Twenty-Four - Merchant Responsibility:

The merchant agrees to bear responsibility and protect the eStores platform, its employees, owners or affiliated companies from any damage that may occur to the eStores platform as a result of the merchant’s violations, and is committed to removing any damage or preventing any damage that may be inflicted on the eStores platform or its employees or any of them as a result of claims, losses, malfunctions, costs, expenses or fees resulting from the merchant’s misuse or the user’s misuse, which led to a violation of the User Agreement or the regulations and laws in force in the Kingdom of Saudi Arabia, or a violation of the rights of a merchant or third parties, or a complaint from a user or third parties.

Article Twenty-Five - The relationship and notices between the eStores platform and merchants:

None of the rules and provisions contained in this agreement include a reference to There is a partnership between any merchant and the eStores platform, and the eStores platform does not allow any merchant in any way to indicate directly or indirectly the existence of a relationship of any kind, whether direct or indirect, between him as a merchant and the eStores platform or its management, and that any notices that the merchant wishes to send to the eStores platform must be sent via email and the eStores platform will respond via email. The merchant agrees that any notices sent to him from the eStores platform will reach him via the email address he provided to the eStores platform during the registration process.

Article Twenty-Six - Transfer of Rights and Obligations:

You as a merchant have no right to object to the eStores platform management procedures in relation to the eStores platform, whether these procedures affect, for example, but not limited to: the eStores platform entity, obligations, ownership or responsibilities, or technical or administrative procedures related to the eStores platform, and the eStores platform is not obligated to inform you, and if eStores deems it important to inform you of any of these procedures, it will inform you according to its sole will, in accordance with the rules and provisions of the User Agreement.

Article Twenty-Seven - Applicable Law and Legislation:

This agreement is governed and formulated in accordance with the laws, regulations and legislation in force in the Kingdom of Saudi Arabia, and is fully subject to And in full accordance with the legislation in force in the Kingdom of Saudi Arabia.

Article Twenty-Eight - Rules that the store must follow when dealing with the consumer:

The merchant is obligated, when dealing with the consumer, to adhere to honesty, integrity and trustworthiness.

The merchant is obligated, when dealing with the consumer, to adhere to good morals.

Article Twenty-Nine - Promotional paper and electronic publications and offers for the eStores platform:

The rules and provisions contained in this User Agreement apply to all promotional paper and electronic publications across various publishing platforms and across various social media.

Publications and publications are a promotional means for the eStores platform.

Publications are subject to change and do not obligate the eStores platform to stabilize service prices Or packages or offers, and the price change changes according to the variables that occur on the eStores platform or stores or merchants.

Any offers placed by the eStores platform are temporary offers and are determined by a specific period of time, and the eStores platform is not obligated to extend the period of time or continue in the specified period of time as it has the right to suffice or determine the eligibility of any user for this offer or cancel this offer at any time.

Article Thirty - Strategic and Logistics Services (Third Party Services):

In accordance with the rules and provisions contained in this User Agreement, the eStores platform may provide some strategic or logistical services through a third party or third parties, and these services may be, but are not limited to: shipping companies services and delivery of products and goods.

The eStores platform informs users that its provision of strategic or logistical services is only intended to facilitate, cooperate and assist users of the platform eStores.

eStores informs users that it is not fully responsible, directly or indirectly, for any actions of any third party and that what it does is merely a link between the user and the service provider (third party).

eStores informs users that requesting this service is not mandatory, but rather it is due to the user’s desire and need, and when the merchant uses the third party services available on the eStores platform, eStores disclaims responsibility for this relationship, and this relationship is subject to independent provisions between the merchant and the third party.

Some strategic and logistics service providers determine their own requirements or costs, and eStores does not control these requirements or costs. Therefore, eStores advises registered merchants to review the terms and charges of the third party service provider before confirming the service request.

In the event that the user places a request for a service provided by a third party, the user authorizes and grants eStores to provide the third party service provider withThird) With the user's personal data requested by him, and other data needed by the service provider (third party), in accordance with the rules and provisions of the privacy and confidentiality policy in effect on the eStores platform.

Some service providers provided by (third parties) on the eStores platform benefit from the policies issued by agreement between the service provider and the eStores platform, so their use is through the eStores platform, and the eStores platform may deduct some costs from them in implementation of the agreement between the eStores platform and the service provider (third parties), and the eStores platform does not bear any responsibility resulting from the failure of the service provider to provide its services.

Article Thirty-One - Technical Support:

According to the rules and provisions contained in this User Agreement, the eStores platform provides some technical support services to stores and merchants, according to the package privileges in which the store participates, and these are for example Example:

Free control panel for stores The control panel includes some free services.

In the event that the merchant wishes to add some services, different services, or multiple services, this is subject to the policy of packages and offers of the eStores platform, which are often subject to financial fees.

The eStores platform allows stores to communicate with the technical support team of the eStores platform, which helps stores operate through the platform and solve electronic technical problems that may arise in stores.

Article Thirty-Two - Dispute Resolution:

According to the rules and provisions contained in this User Agreement, in the event of a dispute, the dispute is settled through reconciliation, negotiations, or amicable settlement, and in the event that the dispute continues, it is settled through the competent authorities in the Kingdom of Saudi Arabia.

Article Thirty-Three - Policy Receiving consumer complaints and settling disputes between the consumer and the store:

In the event of a complaint against a consumer or a store, the eStores platform hopes that you will follow the following steps:

Step one: Submit a complaint via the dedicated link on the eStores platform, provided that the complaint includes: The text of the complaint and supporting documents - The name of the violating store. Then eStores will refer the complaint to the relevant store to resolve it.

Step Two: If the store does not respond to the consumer within seven days, the consumer will be notified of this and provided with the store’s legal identity if he wishes to file a complaint against it with the competent authorities.

Step Three: The consumer has the right to take whatever action he deems appropriate after reviewing the content of the store’s response to the complaint.

Article Thirty-Four - General Provisions:

In the event that any article or clause contained in this User Agreement is cancelled or if any article or clause contained in the User Agreement is no longer enforceable, this does not invalidate the validity of the remaining articles, clauses, rules and provisions contained in the User Agreement and they remain in effect until further notice from the eStores platform management.

This User Agreement - which is amended from time to time as the case may be - is the mechanism of action, understanding, agreement and contract between the merchant, his store and the eStores platform only, and the merchant and the store are bound by the provisions of this The Agreement, as the Merchant agrees to observe the following:

This User Agreement applies to all users of the eStores Platform and governs the relationship and is considered the contract between the Merchant and the eStores Platform only, regardless of any legal, institutional, commercial or charitable form taken by the Merchant or Store. The relationship between the merchant and the consumer is subject to an independent legal relationship and has its own controls that apply between them.

The store must draft its own user agreement, provided that it is in accordance with the provisions of the laws and regulations in force in the Kingdom of Saudi Arabia, especially the Electronic Transactions System, the Electronic Commerce System, and other systems related to the merchant's activity.

The merchant who joins the eStores platform through (Success Partners - the link is placed), thereby grants the success partner with whom he registered the right to view the merchant's information and store.

No one - other than the eStores platform management - has the right to impose any materials, terms or provisions in the eStores platform user agreement, and the eStores platform has the right to receive suggestions from merchants regarding this agreement.

If the user agreement is translated into any other language, whether on the eStores platform or otherwise, the Arabic text of the user agreement remains the original in all transactions.

This user agreement may only be cancelled or modified by a decision issued by the eStores platform management.